Cancellation Policy
Our policy
Rotorua Rafting reserves the right to cancel or amend a trip due to weather or unforeseen circumstances at any stage. In this case, clients are given an option to rebook or receive a full refund. No-shows or cancellations within 24 hours of departure are non-refundable.
Refunds are granted solely at the discretion of Rotorua Rafting.
COVID-19 cancellation policy: If you unable to make your Rafting trip booking due to isolation requirements, or New Zealand reverts to Level 3/Level 4 you will be offered the choice of rescheduling or a full refund. Please email raft@rotorua-rafting.co.nz for assistance.
Refunds are granted solely at the discretion of Rotorua Rafting.
COVID-19 cancellation policy: If you unable to make your Rafting trip booking due to isolation requirements, or New Zealand reverts to Level 3/Level 4 you will be offered the choice of rescheduling or a full refund. Please email raft@rotorua-rafting.co.nz for assistance.